Insured Patients

Candover is recognised by all major health insurance companies in the UK and many specialist and foreign insurers. These include:

  • Bupa
  • Aviva
  • Vitality
  • Simply Health
  • WPA
  • General & Medical
  • CS Healthcare
  • Exeter Family Friendly

Insured Patients must obtain authorisation from their insurance company for the consultation prior to the visit. We are not able to obtain this for you. A referral from your GP will be required for authorisation.

Prior to your consultation your will be asked to provide:

  • Insurer Name
  • Policy Number
  • Pre-authorisation Number

Please note that following your consultation complex tests such as CT and MRI scans may need to be authorised separately. We recommend you familiarise yourself with the terms and conditions of your policy and ensure you have sufficient coverage for treatment.

When requesting pre-authorisation you should state that your treatment will be provided by Hampshire Hospital NHS Foundation Trust at Candover Clinic, which is part of the Basingstoke and North Hampshire Hospital.

Self-funding Patients

All treatment at Candover is available on a self-funding basis, including consultations, diagnostic tests, imaging, procedures and inpatient stays. Candover offers self-pay fixed price packages for most procedures and inpatient stays. This includes general and respite care.

Self-paying patients are required to settle their bill on the day of treatment, diagnostic test or 7-days prior to admission for inpatient stays. Consultations are invoiced separately by your consultant.

We accept cash, all major debit/credit cards, personal cheques drawn on a UK bank and electronic transfers.

Electronic Registration

At Candover Clinic we are modernising the way that we register our patients. We are now able to offer you paperless and contact free registration using any browser on your mobile device or computer.

The new digital registration document replaces the paper registration form previously required for every visit to our hospitals. We are asking you to provide your funding source and agree terms for a period of 12 months by reviewing and completing the new online electronic registration form. This can be accessed here: 

If your personal or funding details change within any 12 month period, please resubmit this form with your update information. You must complete and agree the electronic registration before attending any appointments or admissions. Thank you for providing this information, it will help us streamline your experience and ensure that we have the most up to date information.


For more information or to book an appointment, please call 01256 315010 or email